Cancellation & Refund Policy
At Odyssey Informatics, we are committed to delivering quality education and training in the field of medical coding. We value our students’ trust and believe in complete transparency. Please read our cancellation and refund policy carefully before enrolling in any of our programs.
1. Course Cancellation by the Student
- Within 7 Days of Enrollment:
Students who request to cancel their enrollment within 7 calendar days of payment and have not accessed any live classes or course materials will be eligible for a full refund. - After 7 Days of Enrollment:
If the cancellation request is made after 7 calendar days, or the student has accessed any part of the course (including recorded content, study material, or attended live sessions), no refund will be processed. - How to Request Cancellation:
To cancel your enrollment, please email us at [email protected] with the following details: - Full Name
- Registered Email ID
- Date of Enrollment
- Payment Reference Number
- Reason for Cancellation Our team will respond within 3–5 business days of receiving your request.
2. Course Cancellation by Odyssey Informatics
If Odyssey Informatics cancels a course due to unforeseen circumstances or lack of minimum enrollment, enrolled students will be offered:
- A full refund,
or - A transfer to an upcoming batch or a similar course of equivalent value, free of cost.
3. Payment Processing & Dispute Resolution
- All online payments are securely processed via Stripe, ensuring maximum safety and transparency for our students.
- In the event of a billing error or dispute, please contact us directly at [email protected] before raising a chargeback or dispute through Stripe. We are committed to resolving your concerns promptly.
4. Non-Refundable Components
- Any third-party examination fees, such as the AAPC CPC certification fee, paid by Odyssey Informatics on behalf of the student are non-refundable under any circumstances.
- If your training program includes exam sponsorship and the registration or voucher has already been issued, the sponsored portion of the course is not eligible for refund.
By enrolling in any course and making payment, you acknowledge and agree to the terms of this cancellation and refund policy.
For any questions or support, feel free to contact us:
📧 [email protected]
📞 [+91-981-817-4285]