Cancellation and Refund Policy for Odyssey Informatics
Effective Date: 15th December 2023
Thank you for choosing [Your Company/Website Name]. We strive to provide excellent products/services and customer satisfaction. Please read this policy carefully before making a purchase.
1. Cancellation Policy:
1.1 Product/Service Cancellation by Customer:
Customers may cancel their order or subscription by contacting our customer support team at [customer support email or phone number]. The cancellation request must be made before the product or service is delivered or within the specified cancellation period.
1.2 Cancellation Fees:
Cancellation fees may apply, and they will be communicated to customers at the time of cancellation. The fees may vary based on the type of product or service.
1.3 Cancelled Orders:
If the cancellation is successful, customers will be notified, and any applicable refund will be processed in accordance with our refund policy.
2. Refund Policy:
2.1 Refund Eligibility:
Refunds are only issued for eligible products or services. To be eligible for a refund, the customer must meet the criteria outlined in this policy.
2.2 Refund Process:
Customers seeking a refund must contact our customer support team at [customer support email or phone number]. Refunds will be processed using the original payment method, and the processing time may vary.
2.3 Non-Refundable Items:
Certain products or services may be non-refundable. These will be clearly indicated at the time of purchase.
2.4 Refund Amount:
Refund amounts may be subject to deduction of applicable cancellation fees, and any non-refundable charges.
3. Special Cases:
3.1 Faulty or Defective Products/Services:
If a product or service is found to be faulty or defective, customers may be eligible for a replacement or refund. Please contact our customer support team with relevant details and documentation.
3.2 Unauthorized Transactions:
If an unauthorized transaction occurs, customers should report it to our customer support team immediately. We will investigate and take appropriate action.
4. Contact Us:
If you have any questions or concerns about our cancellation and refund policy, please contact us at [customer support email or phone number].